Purchase Instructions

To ensure a smooth and pleasant shopping experience, please carefully read the following purchase information before placing your order.

1. Product Selection

Please carefully review all product details before purchasing, including color, diameter, and expiration date.
The wearing effect of contact lenses may vary from person to person due to factors such as eye shape, lighting, and personal preferences.

We recommend that you choose your products carefully, as we will not accept return requests due to personal preferences once the product has been opened.

2. Order Confirmation

After placing your order, you will soon receive an order confirmation email.
Please ensure that the email address you entered during checkout is correct. If you do not find the email in your inbox, please check your spam or junk folder.

3. Order Processing and Delivery

Order processing time: 3-5 business days

Estimated delivery time: 7-15 business days after shipment

Delivery times are estimates, and actual delivery times may vary depending on the destination, carrier operations, customs clearance, or local conditions.

4. Address Accuracy

Please ensure that the shipping address you provide during checkout is complete and accurate.
Artriclens is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

5. Hygiene and Return Policy

Due to the nature of contact lenses and for hygiene reasons, opened or worn products are not eligible for return or refund.

Unopened products can be returned within 30 days of receipt, provided that the product remains sealed and the packaging is intact.
Please refer to our return and refund policy for more details.

6. Damaged or Defective Goods

If you receive damaged or defective goods, please contact us within 7 days of receipt.
Upon verification, we will arrange for a replacement or refund.

7. Customer Support

If you have any questions before or after placing your order, our customer support team is ready to assist you.
You can contact us via online chat or by sending an email to service@artriclens.com

Final Note

We are committed to providing clear information and a transparent shopping experience.
By placing an order, you acknowledge that you have read and agree to these purchase terms.

Thank you for choosing Artriclens.